IICRC Course Policies
IICRC approved courses must follow IICRC policies. These policies include student requirements to be in class the entire time, on camera the entire time (if the course is live-streamed), viewed on a computer or tablet, not a phone (if the course is live-streamed), and the students must not be doing other work including but not limited to driving, working out, talking on the phone, or any activity that would distract other students to be eligible to take the certification exam after class. If a student does not meet these IICRC policies, and additional policies communicated in these terms, or on event pages, or communicated during classes, they will not be allowed to take the certification exam following the IICRC course. By registering and attending an IICRC approved course, you agree to these course policies.
Other courses offered by The Learning Lab such as Claims Training Services courses, have course policies that must be followed. Specific course policies will be communicated in these terms, on course registration pages, confirmation emails and/or by the instructor during the course or presentation.
If you fail to meet course requirements to be eligible for an exam, you will not receive a refund or credit for another course.
If a student does not pass a course exam, they are not entitled to a refund or credit. We may, but are not obligated to offer a credit to the student for a future course.
The course instructor may change at any time without prior notice.
Students may be moved to another course date at any time.
We reserve the right to update or adjust classes, courses, or events at any time. Including, but not limited to pricing, cancellation policy, event start and end date and ties, location of event, including in-person or live-stream events, canceling events, changing event instructor or presenter, or any updates to event materials.
If a student is distracting other students, using inappropriate language, not following course policies, or is causing issues that the instructor cannot properly instruct, the student will be removed from the course, they will be given an explanation in writing and are not entitled to a refund for the course. If they are removed from the course, they will not be eligible to take the course exam.